Terms of Use for WAZU

1. Acceptance of These Terms

By using WAZU (“WAZU”, “we”, “us”, “our”)—including by forwarding any WhatsApp message to a WAZU number, signing up for digests, or accessing any WAZU website or dashboard—you agree to be bound by these Terms of Use, our Privacy & Data Policy, and our Cookie & Tracking Policy.

If you do not agree, do not use WAZU.

2. What WAZU Is

WAZU provides a private and organised space where you can send WhatsApp messages and media by forwarding them to your personal WAZU number. We process only what you choose to forward. We do not access or scan your WhatsApp chats.

3. Eligibility

• You must be at least 16 years old (or the minimum digital consent age in your region).
• If using WAZU for a business, you confirm you are authorised to act on its behalf.

4. Your Account and Security

• Your WAZU account is tied to your WhatsApp number and, where provided, your email.
• You are responsible for securing your devices and login email.
• Notify us immediately if you suspect fraud, compromise, or misuse.

5. Your Content and Permissions

5.1 You Retain Ownership

You keep full ownership of the messages, media, and content you forward to WAZU.

5.2 Licence You Give to WAZU

To deliver the service, you grant WAZU a worldwide, non-exclusive, royalty-free licence to host, store, process, index, reformat, organise and display your Content back to you only for:

• providing digests, search, and organisation features,
• maintaining and improving the service, and
• meeting legal obligations and enforcing these Terms.

This licence ends when your Content is deleted under our Privacy & Data Policy.

6. What You May and May Not Do

6.1 You Agree To:

• Only forward Content you have the right to share.
• Use WAZU in compliance with applicable laws and WhatsApp’s terms.
• Respect others’ privacy and intellectual property.

6.2 Prohibited Uses

You must not use WAZU to:

• forward unlawful, abusive, hateful or harmful content,
• harass or invade the privacy of any person,
• upload malware, spyware, phishing or harmful code,
• reverse-engineer, scrape or interfere with the service,
• run automated mass-forwarding without written permission.

7. Plans, Limits and Service Changes

• Different plans may include different data retention or usage limits.
• We may adjust limits to ensure fair usage and stability.
• We may modify, suspend or discontinue features with reasonable notice.

8. Third-Party Services

WAZU relies on third-party infrastructure such as WhatsApp (Meta), email delivery providers, cloud hosting, storage systems, OCR tools, and analytics. These providers may have their own policies and terms.

9. Intellectual Property

9.1 Our IP

All rights to the WAZU platform—including software, UI, branding, logos, and documentation—belong to or are licensed to WAZU.

9.2 Restrictions

You may not use our trademarks or branding without written permission, except for ordinary references to WAZU.

10. Disclaimer of Warranties

WAZU is provided “as is” and “as available”. We make no warranties that the service will be uninterrupted, secure or error-free.

11. Limitation of Liability

To the maximum extent permitted by law, WAZU and its directors, employees and partners are not liable for:

• indirect, incidental, special or consequential damages,
• loss of data, revenue, profits or goodwill,
• unauthorised access to your data or account,
• interruptions, errors or system failures.

Our total liability in any 12-month period will not exceed the amount you paid us in that period (if any).

12. Indemnity

You agree to indemnify WAZU against claims arising from your misuse of the service or your Content violating any law or third-party rights.

13. Suspension and Termination

• We may suspend or terminate access if you violate these Terms or pose a risk to the service or other users.
• You may stop using WAZU at any time.
• You may request deletion of your personal data via our Privacy & Data Policy.
• Upon termination or deletion request, we will delete your personal data within ~30 days (unless law requires longer retention).

14. Governing Law

These Terms are governed by the laws of the Republic of South Africa. Courts in South Africa have exclusive jurisdiction, unless mandatory local law states otherwise.

15. Changes to These Terms

We may update these Terms. When we do, we will adjust the “Last Updated” date and provide notice if required. Continued use means acceptance of the updated Terms.

16. Contact Us

JigSaw Labs (Pty) Ltd.

hello@wazu.me